Any workload assessment should start with a conversation with the local manager responsible for the location.

Try to gain an overall insight into why workload has been raised as an issue or why an assessment has been considered necessary.

This will help you develop specific questions about workload and help identify useful sources of information that can be collected during the assessment.

It may be useful to undertake a preliminary visit or investigation using the Workload Principles tool. This will help you to structure your observations and questioning and obtain further clues about why workload has been highlighted as an issue.

Print an ODEC data capture sheet: